Are you on pins and needles about the US Presidential election results?
I believe this is how some clients feel each day not knowing the outcome of their case. They are worried because they’re not in control and don’t know what’s going to happen next. How is a judge going to rule? How will a jury vote on their case?
I get it and it’s not OK.
This feeling’s been a real wakeup call. My team and I will be doing all we can to communicate better with our clients and keep them fully informed (we’ve always tried but can always do better). How about you?
If you’re a lawyer, doctor, CPA or in another personal service industry, did this week of uncertainty result in you thinking about being better at keeping clients advised as to the status of their case or file?