Everyone who connects with me on social media knows how strong I feel about creating exemplary client experiences. In my opinion, these experiences, and the relationships we form from these experiences, are the foundation for everything we do.
In his new book, Jack Newton, the CEO of Clio, shows you how to create solutions and relationships built around excellent service designed to enhance your client’s experiences. One of the things I liked most about how this book was written is that you don’t have to try and do everything at once. You can take your time and slowly implement these concepts over time.
And one more thing. While you’re implementing these new approaches to improve the client experience, remember to have fun, and share your human side. Add a strong social media and digital component to these approaches using the methods we talk about each week in my LegalMinds mastermind, focus on connecting and building valuable long-term win-win relationships with your clients and everything else will fall into place.
Get your copy of Jack Newton’s “The Client Centered Law Firm” today on Amazon. Click here!
Well this just made my day. I’m both humbled and honored. Thank you Brandon Farbstein!
“Mitch Jackson is exactly who you want having your back. While elevating my platform and speaking career, legal issues and needs naturally happen. When a potential issue was unfolding, Mitch shared specific ideas and actions with me on how to handle it. We got everything completely resolved in a matter of a few days, and he helped me alleviate a lot of stress over the holidays.
I am extremely grateful for his above-and-beyond mindset and invaluable insight. Mitch is the best in the business, and I would HIGHLY recommend working with him!”
Gary Vaynerchuk is a highly sought after public speaker, a 5-time New York Times bestselling author, as well as a prolific angel investor with early investments in companies such as Facebook, Twitter, Tumblr, Venmo, and Uber.
He’s also the chairman of VaynerX, a modern-day media and communications holding company and the active CEO of VaynerMedia, a full-service 1,000 employee advertising agency servicing Fortune 100 clients across the company’s 4 locations.
I really enjoyed chatting with Gary about how lawyers and other professionals can use social media to build relationships, show their human side and communicate more effectively. Here’s the written transcript. Enjoy!
[quick note- after this interview and over the next several years, we did a few more live videos together. When my book came out, Gary was kind enough to tweet it out to his audience of 1.8M on Twitter. Now that’s what I call “social equity” 😉
Mitch: Hey, Gary. Thanks for joining us today. I really appreciate it. Before we get into our podcast and talk about professionals communicating on and offline in today’s fast-paced, short attention span world, I want to take you back to Monday night; Piers Morgan on CNN. I found that to be a fascinating dynamic, with respect to how everybody was communicating during the show. We had Coach Stan Van Gundy; big teddy bear, nice guy, easy-going; didn’t want to hurt anybody’s feelings. We have Abby Huntsman, who is very professional in what she had to say. We had Donnie Deutsch, who was the moderator of the group. Then we had Faith Salie, who was shouting out loud to get her point made to everybody else on the panel. What’s your takeaway with how that went down Monday night?
Gary: It was a new format for everybody, and it was the first time we were all together. The marching orders were, “Let’s keep it very fast-paced. Once Donny throws it to somebody, somebody else jump in,” which immediately creates a scenario of; how do you really get in there while somebody’s talking, knowing that the whole segment is 40 minutes? You have to understand the context of the execution of the content. I think everybody played to their personalities. I’m a chameleon, so I kind of responded to what my role was going to be within that group. I’m “Common Sense Sam;” that’s kind of my thing, so I kind of went there. I think everybody’s personalities probably shined through. I think that first of all, off-camera, you couldn’t imagine how good the chemistry was. Even though we may not agree, there was tremendous respect, and actually, admiration alike. [inaudible: 01:42] the third commercial break, I’m like, “We’re a little family already.” It was pretty cool. Continue reading “Gary Vaynerchuk Interview with Mitch Jackson”
My phone was hacked while using a Wi-Fi two weeks ago in a well-known Los Angeles hotel. I caught the intrusion early and avoided any issues. If I didn’t have a pretty good handle on tech, I would have never noticed the issue or found the problem.
Because I use public Wi-Fi and hotspots all the time (airports, courthouses, restaurants, coffee shops, opposing counsel’s office, deposition and mediation locations), I did my due diligence and am now using a NordVPN private network (affiliate link). It’s inexpensive and easy to use.
Once you download the app to your phone or iPad, you set it and forget it. NordVPN automatically goes to work to, behind the scenes, to protect you. I’ve been testing NordVPN for the last two weeks, and it’s great!
I’m glad I detected the network intrusion right away and before any of my data was taken. If you’re interested in being proactive and avoiding this problem, take a look at the NordVPN cyber deal that’s going on right now (3 months free) for the next 8 hours or so. I did the $3.49/month 3-year deal (it’s 70% off and also gives you a 30-day money-back guarantee). Now, I automatically enjoy the ultimate online security when I’m out in public.
NordVPN also works on your laptop, desktop, and routers, and I’ll probably add the extra layer of protection in the next week or so. One subscription lets you cover several different devices.
Here’s my affiliate link if you’re interested. Again, this is a paid app/service that’s been recommended to me for a long time, and I’m glad I finally took the time to check it out and add it to my online protection.
If you get NordVPN, let me know what you think after you’ve tried it for a few days. I can’t even tell it’s running in the background on my phone unless I take the time to do a security check (you can click on a link and test/check your privacy connection).