My video review of Jack Newton’s new book, “The Client Centered Law Firm”

Everyone who connects with me on social media knows how strong I feel about creating exemplary client experiences. In my opinion, these experiences, and the relationships we form from these experiences, are the foundation for everything we do.

In his new book, Jack Newton, the CEO of Clio, shows you how to create solutions and relationships built around excellent service designed to enhance your client’s experiences. One of the things I liked most about how this book was written is that you don’t have to try and do everything at once. You can take your time and slowly implement these concepts over time.

And one more thing. While you’re implementing these new approaches to improve the client experience, remember to have fun, and share your human side. Add a strong social media and digital component to these approaches using the methods we talk about each week in my LegalMinds mastermind, focus on connecting and building valuable long-term win-win relationships with your clients and everything else will fall into place.

Get your copy of Jack Newton’s “The Client Centered Law Firm” today on Amazon. Click here!

#book #clio

Law, Social and The Art of Intentional Spontaneity!

On this NEW EPISODE of The Lawsome #Podcast, the guys got me to reveal my most powerful trial lawyer communication secret, “The Art of Intentional Spontaneity” (it works on #socialmedia too)!

Please click here to listen and share. Thanks!

More past and upcoming interviews and events here.

#law #lawyer #attorney

MY TWO GOALS IN 2020

In 2020, my team and I are going to continue pursuing the same two goals we’ve been focusing on for the past 34 years.

GOAL #1: To provide top-notch personalized legal solutions specifically tailored to each client to help get the exact results they’re looking for.

GOAL #2: To create raving fans by providing an exemplary client experience while executing the first goal.

Sound interesting? Want to learn more?

Well, right now while I’m running, I’m listening to the SocialPros podcast interview of marketing expert and business growth strategist, David Meerman Scott, with the always impressive Jay Baer and Adam Brown. In this episode, David shows you how to leverage your relationships and social media to build a ‘Fanocracy’ for yourself. Give it a listen over the weekend

How to Use Social Media to Create a Fanocracy for your Brand

Because this approach to business is so powerful, I’d also order David and Reiko’s new book, “Fanocracy: Turning Fans into Customers and Customers into Fans.” I’ve got an early copy and can comfortably tell you that it’s going to be one of your favorites!

OK, that’s it for now. Have a great weekend and make each day your masterpiece!

Mitch

Professionals- Please STOP Marketing and Advertising On Social Media!

Lawyers, doctors, accountants and other professionals, PLEASE do not try to market or advertise your services on social media in 2020. It’s not going to work. Instead, do this!