Clio is recommended by over 66+ bar associations and law societies globally and has been recognized as a Deloitte Best Managed Company and one of Deloitte’s Fast 50 and Fast 500 companies. See my two separate interviews with Clio Founder and CEO, Jack Newton [Jack interviews Mitch] [Mitch interviews Jack]
I truly believe there’s a MAJOR business pivot happening this very moment right before our eyes. It’s not going to be about going back to “business as usual.” It’s going to be different– and when all said and done, I think better. The mindset and approaches Jack and I talked about literally revolving around the “client-centered” law firm WILL HELP smart lawyers adjust, pivot, and move forward in this new era of law, business and life.
Lawyers, please give this a listen (or watch on YouTube). This information will help you make the digital pivot that is no longer an option. If you enjoyed the interview, please share with other lawyers who will benefit from these approaches.
Everyone who connects with me on social media knows how strong I feel about creating exemplary client experiences. In my opinion, these experiences, and the relationships we form from these experiences, are the foundation for everything we do.
In his new book, Jack Newton, the CEO of Clio, shows you how to create solutions and relationships built around excellent service designed to enhance your client’s experiences. One of the things I liked most about how this book was written is that you don’t have to try and do everything at once. You can take your time and slowly implement these concepts over time.
And one more thing. While you’re implementing these new approaches to improve the client experience, remember to have fun, and share your human side. Add a strong social media and digital component to these approaches using the methods we talk about each week in my LegalMinds mastermind, focus on connecting and building valuable long-term win-win relationships with your clients and everything else will fall into place.
Get your copy of Jack Newton’s “The Client Centered Law Firm” today on Amazon. Click here!
I originally wrote this post on October 30, 2018, long before COVID-19 changed EVERYTHING. I’m sharing again because it may give you a few new ideas to mix things up a bit if you’re like us and still working from home.
This is the view from my mobile office. In an hour, I’ll take a break, hop on the paddle board for 45 minutes, and when done, circle back to get a bit more work done. Lisa’s going to join me later today to watch the sunset.
I’m convinced I could (almost) run my practice full time using this approach. Here’s a short video of the firm if you haven’t stopped by to say hi.
For now, I’m simply enjoying a few hours each week outside in my mobile office environment. I’m hoping that over time, being physically in a traditional office will be the exception and not the norm.
The reality is that most of the time I’m either in court attending hearings or trying cases. When I’m not there, I’m at my law firm meeting clients, taking depositions, and working on files. The firm is located in a traditional professional office building and probably looks very similar to how you’d imagine a law firm to look.
On select days–days when I don’t have to physically be at the firm and, where I can work from the harbor, beach, or someplace else outside, this is how I get things done. You can do the same thing. It’s all a matter of planning, mindset and a result of giving ourselves permission to do things another way.
In this post, I share the tools I use to run my mobile office. Full disclosure, while I am a Brand Ambassador for some of the services mentioned below, I wouldn’t recommend any of these services if I didn’t believe in them. That’s just not how I roll.
And one more thing. If YOU are already doing something similar or, eventually set up a mobile office after reading this post, please share a picture or video on social media and tag me. I’d enjoy seeing and sharing what you’re doing with my friends.
Lisa and I had a fantastic time in New Orleans visiting with friends, enjoying good food and music, and speaking at the Clio Cloud Conference.
Our friend, Nicole Abboud of Abboud Media rocked the stage with a great presentation about millennials. Later that day, I also had the pleasure of presenting my thoughts about using VR, AR, MR and AI in litigation and trial. It was also great having dinner with LegalMinds mastermind member, friend, and fellow motocross rider, Thomas Wallin, and his wonderful friend Madison.
Several additional highlights for us included meeting and chatting with Preet Bharara and disability rights and global inclusion leader, Haben Girma. In addition to the pictures below, we shared a few personal memories on my Facebook page.